Shipping policy

At Icydora, we aim to deliver your jewelry quickly, safely, and beautifully packaged.
Please review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 3-5 business days after payment confirmation.

  • During high-volume periods (sales, holidays, launches), processing may take up to 7 business days.

  • You will receive a confirmation email once your order has been shipped.

If there is any delay or issue with your order, our team will notify you promptly via email.

2. Shipping Rates & Delivery Times

We ship worldwide using trusted carriers such as DHL, FedEx, UPS, and local postal services.
Shipping costs are calculated at checkout based on your location and order weight.

Region Estimated Delivery Time Cost
North America 7–14 business days Calculated at checkout
Europe 7–14 business days Calculated at checkout
Asia / Oceania 10–20 business days Calculated at checkout
Rest of World 10–25 business days Calculated at checkout

Note: Delivery times are estimates and may vary due to customs or courier delays.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.
You can track your order directly through the carrier’s website or via your Icydora account dashboard.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your country.
These charges are not included in our product prices or shipping fees — they are the customer’s responsibility.

We recommend checking your local customs regulations before placing an order.

5. Delivery Issues

Icydora is not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Lost or stolen packages after confirmed delivery

  • Delays caused by customs, weather, or courier disruptions

If your order is lost in transit, contact us at support@icydora.com, and we’ll assist in filing a claim or resending your item if applicable.

6. Shipping Restrictions

Some jewelry items containing specific materials (e.g., certain metals or stones) may have import restrictions in specific countries.
If we cannot ship to your destination, we will notify you and issue a full refund.

7. Pre-Orders & Custom Items

  • Pre-order items will ship according to the estimated delivery date shown on the product page.

  • Custom or personalized jewelry requires additional processing time (typically 7–14 business days).
    You’ll receive updates as your piece is crafted and shipped.

8. Contact Information

If you have any questions about your order or need help with shipping, please reach out to our support team:
📧 support@icydora.com